FAQs

Stay posted on our homepage! We will be posting a countdown timer very soon!

First to find the object wins!

What is “Safe and Fair Play”?

“Safe and Fair Play” is our effort to provide a secure and fair environment for Picnic players.

In pursuing that goal, we do not tolerate cheating or abusive behaviour. Accounts found to be in misconduct with our Safe and Fair Play Policy will face penalties such as temporary game suspension and permanent game account closure.

By offering this warning, we hope to give all players a chance to enjoy our games the fair way.

Rule #1: Play with Respect!

We’re all here to enjoy Picnic together. Sometimes that can mean arguing with friends over lost hunts. That’s fine, but being abusive towards others drains the fun from the game.

When engaging in any kind of in-game communication, we kindly ask that you are respectful of others.

If you encounter another player being abusive towards yourself or others, please let us know by using the report button inside the chat. Reports are reviewed by our trained moderators who will take appropriate action.

Consequences of misconduct: Abusive behavior can lead to temporary and even permanent game account closure. Making false reports can lead to the same.

Rule #2: Don’t be a Cheat!

We consider taking a picture of anything that is not 3D and not “real life” cheating! Taking pictures from the internet or print media will not be tolerated. We have report features available for other account holders to report any suspected cheating. We also have in-built algorithms to counter this.

Consequences of misconduct: Any account found cheating will lead to temporary and even permanent game account closure. Making false reports can lead to the same.

Consequences of Misconduct & list of unaccepted behaviour

We do not aim to list every example of acceptable or unacceptable behaviour, but below is a shortlist of things that we consider inappropriate. The titles give a good sense of what each entails, and mostly it’s just common sense.

  • Abusive Behaviour
  • Use of Third Part Software
  • Phishing other players’ accounts
  • Buying, Selling and sharing game accounts
  • Knowingly exploiting a bug
  • Encouraging others to break the rules
  • Asking for or providing personal contact information
  • Misuse of in-game chat for Advertising, Spamming & Scamming

Consequences of misconduct: Accounts found to be in misconduct with any of the above mentioned can lead to temporary and permanent game account closure.

Help us create a great gaming environment, and safeguard your account and device by keeping clear of any issues.

What are the age limits and general policies for Picnic?

Picnic is made for, and offered to people who are at least 13 years of age. You can get more details on our Terms of Service page.

What’s Picnic’s policy on privacy?

Your privacy is always on the top of our minds. We’ll also always ask for your consent when it comes to sending direct marketing messages to your mobile device.  We won’t sell or disclose your personal data to third parties for their own commercial purposes.

What do we do to prevent online bullying?

We want players to enjoy our games in a safe environment. So we joined The Royal Foundation’s Taskforce on the Prevention of Cyberbullying, set up by Prince William, Duke of Cambridge, in May 2016. The Taskforce brought together some of the world’s most recognisable names in media and tech, as well as children’s charities and parents, to work alongside a panel of young people to create a safer and more supportive life online.

Bullying has no innocent bystanders, and all people online should feel able to look out for their friends, to stop the bullies, to speak out and to get support.

If we cannot answer any of your issues or questions from our support page please reach to us through the Contact Form.

Picnic Beta will be made available on the Android platform first.

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